FAQs


ORDERING:

How long does it take for an order to arrive?

Once shipped, your order will arrive within 7 to 12 business days for United States, Canada, Australia, United Kingdom, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

DO I NEED TO PAY THE SALES TAX?
No, there is no sales tax on our site.

WHAT ARE THE ACCEPTED PAYMENT METHODS?
We accept PayPal Security Payment (Accept Visa & Master).

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Please allow 1-2 business days for your order to be processed. Most shipments will take an additional 1-7 business days. See our Shipping Policy for more information.

WILL I RECEIVE A NOTIFICATION OR A TRACKING NUMBER WHEN MY ORDER SHIPS?
Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us here.

WHY DID I NOT RECEIVE AN ORDER CONFIRMATION OR SHIPPING NOTIFICATION EMAIL?
If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We attempt to process and ship your order as quickly as possible. Please contact us as quickly as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify upon your behalf after the order has shipped.

CAN'T FIND THE PRODUCT YOU ARE LOOKING FOR OR IT'S OUT OF STOCK?
If you are unable to find a product you are looking for on our website, please let us know by filling out our contact us form.

If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know.

WHERE DO I ENTER A PROMOTION CODE?
Once you add your items to your shopping cart, you can enter your promo code under View Cart or on the Check Out page under the Payment section. Be sure your code has been applied before submit

IS MY PAYMENT ON YOUR SITE SECURE?
The site has been safely verified by Shopify. All transactions are secured. The website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect and personally identifiable information (e.g. name, address, telephone number and e-mail address), also referred to herein as "personal information", about you unless you provide it to us voluntarily.